Sensitive dialogue with a consumer
In this training, your staff will learn how best to deal with difficult and sensitive complaints. A quick and appropriate response can in most cases defuse the situation. Moreover, the power of an open dialogue and a meeting with the consumer should not be underestimated.
Programme
- Difficult communication
- Dealing with difficult complaints
- An on-site visit
- Interactive exercises
Target
This training is designed for employees who are in direct contact with consumers and customers. However, commercial positions that occasionally recover products for research are also welcome.
Important information for participants
It is important to communicate with your participants beforehand about the objectives of the training. This way, they are aware of the programme and can prepare properly.
Food Security has prepared an invitation that you can download and deliver to the participants of this course.
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Urgent problem?
(Members only)
- Location
- Ninovesteenweg 198
- 9320 Aalst
- Belgium
